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FULL TERMS & CONDITIONS

FUNPASS – FULL TERMS & CONDITIONS1. General2. Plans & Benefits3. Validity Across Branches4. Eligibility & Card Ownership5. Gameplay Conditions6. Food & Beverage Discount7. Subscription & Billing8. Cancellation & Refund Policy9. Lost, Stolen, or Damaged Cards10. Suspension & Termination11. Limitation of Liability12. Governing Law

FUNPASS – FULL TERMS & CONDITIONS

(Valid Across All UHC-Operated Branches in the Kingdom of Saudi Arabia)

These Terms & Conditions govern the purchase and use of FunPass (Golden and Platinum plans) offered by Chuck E. Cheese, operated under United Hospitality Company (UHC) in the Kingdom of Saudi Arabia (KSA).

By purchasing, activating, or using FunPass, the customer agrees to comply with the following terms:

1. General

1.1 FunPass is a prepaid subscription-based access program providing limited daily gameplay benefits and Food & Beverage discounts.

1.2 FunPass is valid at all participating Chuck E. Cheese branches operated by UHC within the Kingdom of Saudi Arabia.

1.3 UHC reserves the right to modify, suspend, or terminate the FunPass program or these Terms & Conditions at any time without prior notice.

1.4 Continued use of the FunPass constitutes acceptance of any updated terms.

2. Plans & Benefits

2.1 Golden Plan

  • 2 hours of gameplay per day
  • 15% discount on Food & Beverages
  • Valid for one registered child
  • Includes one (1) FunPass card

2.2 Platinum Plan

  • 3 hours of gameplay per day
  • 25% discount on Food & Beverages
  • Valid for two registered children
  • Includes two (2) FunPass cards

2.3 Daily gameplay hours apply per calendar day and do not roll over.

2.4 Unused time cannot be accumulated, exchanged, or refunded.

3. Validity Across Branches

3.1 FunPass is valid at all Chuck E. Cheese branches operated by UHC within Saudi Arabia.

3.2 Access is subject to each branch’s operating hours, safety policies, maintenance schedules, and capacity limitations.

3.3 Certain attractions, games, or areas may be temporarily unavailable due to operational or safety reasons.

4. Eligibility & Card Ownership

4.1 FunPass is strictly non-transferable.

4.2 Cards are valid only for the child(ren) registered at the time of subscription activation.

4.3 Sharing, transferring, lending, or reselling the card is strictly prohibited.

4.4 Management reserves the right to verify identity at any time.

4.5 Misuse may result in immediate suspension or termination without refund.

5. Gameplay Conditions

5.1 Gameplay access includes standard arcade games only unless otherwise specified.

5.2 FunPass does not include:

  • Ticket redemption value exchange
  • Merchandise purchases
  • Birthday packages
  • Private events
  • Premium attractions (unless officially included)

5.3 Gameplay time begins upon activation at the branch and ends automatically once the daily time limit is reached.

6. Food & Beverage Discount

6.1 The applicable discount (15% Golden / 25% Platinum) applies only to regular menu-priced items.

6.2 The discount:

  • Cannot be combined with other offers, promotions, vouchers, or corporate discounts
  • Is valid only during the active subscription period
  • Is non-transferable and valid only for the registered cardholder(s)

7. Subscription & Billing

7.1 FunPass may be purchased as:

  • One-Time (30 days access)
  • Monthly Subscription
  • Quarterly Subscription
  • Semi-Annual Subscription

7.2 Subscription plans renew automatically unless canceled before the renewal date.

7.3 The customer is responsible for ensuring valid payment details are maintained.

7.4 In case of payment failure, access may be suspended until payment is successfully processed.

8. Cancellation & Refund Policy

8.1 Customers may cancel auto-renewal at any time before the next billing cycle.

8.2 No refunds will be issued for:

  • Partial usage
  • Unused days
  • Failure to use the pass
  • Violation of Terms & Conditions

8.3 Approved refunds (if any) remain at the sole discretion of UHC management and subject to applicable KSA regulations.

9. Lost, Stolen, or Damaged Cards

9.1 Lost or damaged cards must be reported immediately to branch management.

9.2 Replacement fees may apply.

9.3 UHC is not responsible for unauthorized use prior to official reporting.

10. Suspension & Termination

10.1 UHC reserves the right to suspend or terminate a FunPass subscription without refund in cases of:

  • Fraud
  • Misuse
  • Card sharing
  • Abuse of staff or facilities
  • Any violation of company policies

11. Limitation of Liability

11.1 UHC shall not be liable for service interruptions due to:

  • Technical failures
  • System outages
  • Government restrictions
  • Force majeure events
  • Public health or safety regulations

12. Governing Law

12.1 These Terms & Conditions shall be governed and interpreted in accordance with the laws and regulations of the Kingdom of Saudi Arabia.

12.2 Any disputes shall fall under the jurisdiction of the competent courts within KSA.